Return, Exchange & Shipping Policy

Please note shipping times are currently estimated due to the unexpected high demand of our product...rest assured 

we are working as fast we can to make sure you have a great experience.

Our estimated shipping time on ALL DozoTreats at present is currently approximately 5 - 7 days. Some variants may ship quicker however please do get in touch if you would like an update or more accurate shipping date. Rest assured we are going as fast as we can and your order will be with you shortly. 

Depending on stock availability and your location our products will ship from different warehouses. If your item is in stock the shipping times will be as follows:

USA Domestic Orders:

All orders ship within 1-3 working days. Delivery time 5-7 days. 

If for any reason an item is out of stock, low stock, pre-sale or made to order you will see a note on the product page under the 'add to cart' button when ordering with estimated shipping times, so please do check this before ordering. However do not worry your order will still get to you, just please allow approximately 2 weeks for delivery while we re-stock. Each cat cave is hand-felted with love and care so cannot be rushed. 

Christmas Closure & Shipping:

We are closed from 24th-26th December and will resume regular shipping on 27th December. We will also be closed on 31st December and 1st January. 

RETURN & EXCHANGE POLICY

You can return any product within 14 days of receiving your order for a full refund if your product is faulty. The customer will cover the cost of return shipping charges. Please click on the Contact Us page and we will be happy to provide you with a return address. Once we have received your order and confirmed that the fault is a package or damage issue we will be able to issue a full refund. We are however unable to refund shipping charges. 

Tracking numbers expire after a certain time period has passed therefore we ask you to contact us as quickly as possible if your order has not arrived as otherwise we will not be able to help you if it has been over 60 days since your purchase. 

Please note that all Christmas Sweaters are made to order therefore are non-refundable. 

If your order has not yet shipped you may cancel your order and we will issue a full refund. Please note that once your order has shipped we cannot issue a refund or cancel the order while it is in transit. Once you receive your order you may return it to us and we will issue a full refund once we have received your order back to our warehouse and checked the items are still in a new and unused condition. 

All refunds will appear on your statement in 5-10 working days on average.